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FAQ
Home / Guide / FAQ
Q: What shipping methods do you offer?
A: We support FOB, CIF, EXW, and DDP terms via sea/air freight. Logistics solutions are tailored to your needs.  
Q: Where are your products mainly exported to?
A: Our products are mainly exported to the US, Japan, South Korea, Russia, Spain and many other countries.
Q: How do I request a quote?
A: Submit product details/specs via our [Online Inquiry Form] or email [email protected]  , we respond within 24 business hours.  
Q: How long is production and delivery time?
A: - Standard products: 40 days after deposit  ; - Custom orders: 45-50 days  ; - Delivery time depends on destination.  
Q: What is your warranty policy?
A: We offer 12 months warranty (terms apply).  
Q: Do you provide technical documentation?
A: Yes. User manuals, installation guides, and warranty cards in multiple languages are included.  
Q: How do I handle spare parts requests?
A: We maintain a spare parts inventory. Submit requests via email with product model/part number.